Refund policy

Order Changes and Cancellations

Because wholesale and customized orders may require supplier coordination, material preparation, printing, packaging, or production, orders cannot normally be canceled after production or customization has started.

Requests to change or cancel an order must be submitted in writing as soon as possible. GlobiSun will review the request based on the current production status, supplier commitments, and costs already incurred.

Customer Change of Mind

Orders cannot be refunded solely because the customer changes their mind after the order has been confirmed or production has begun.

Customized, personalized, specially packaged, specially sourced, or made-to-order products are generally not eligible for return or refund unless there is a verified issue involving visible damage, missing quantities, or a material difference from the confirmed written specifications.

Damage, Shortage, or Specification Issues

Customers must report visible damage, missing quantities, or material differences from the confirmed written specifications within 7 calendar days of delivery.

Supporting information may be required, including:

- Photos of the affected products
- Photos of the shipping cartons and packaging
- Quantity counts
- The order reference
- A clear description of the reported issue

Claims submitted after the 7-day reporting period may be reviewed at GlobiSun’s discretion, but resolution cannot be guaranteed.

After review, GlobiSun may provide an appropriate solution depending on the circumstances. Possible solutions may include replacement items, corrected production, account credit, partial credit, or another reasonable resolution.

Written Specifications

Product specifications, quantities, colors, customization, packaging, logo placement, approved artwork, and timing should be confirmed in writing before production.

The confirmed written order details, approved samples, proofs, product images, and other written approvals may be used when reviewing any reported difference.

Minor variations that are customary in manufacturing, printing, packaging, color display, measurement, or material batches do not automatically qualify as defects, provided that the delivered products remain reasonably consistent with the confirmed written specifications.

Return Authorization

Customers must contact GlobiSun before returning any products.

Products returned without prior written authorization may not be accepted or credited. Return instructions, return destination, and any applicable shipping responsibility will be confirmed after the reported issue has been reviewed.

Shipping Costs

Original shipping charges, expedited freight charges, customs charges, handling fees, and other service costs are generally non-refundable unless GlobiSun confirms otherwise in writing as part of an approved resolution.

Customer-provided incorrect addresses, delivery refusal, missed delivery arrangements, or unauthorized returns may result in additional charges.

Resolution Review

Each reported issue is reviewed based on the confirmed order details, available evidence, supplier records, shipping records, and the circumstances of the order.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.

Contact

Contact admin@globisun.art with the order reference and supporting information.